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Delivery

 Fast and careful delivery

 At Phileas Cloud, we know you do not want to wait to receive your order. That’s why this is our top priority to dispatch them as soon as possible.  

From Monday to Friday, if you place an order before 1 pm, your order will be shipped the very same day. 

Orders placed after 1 pm or on Saturday, Sunday and Bank Holidays will be shipped the following working day. 

We preparing you order with the greatest of care in order to protect the products as much as possible during delivery. If, despite the care we provide, any damages occur in shipment, please contact us as soon as you receive it and we will do whatever is possible to solve the problem. 

Order tracking

Whatever the delivery method used, as soon as your order is shipped, you will receive an email with a tracking number allowing you to track your order online. 

You can check your tracking number at any time on your customer account. 

Shipping fees

Shipping fees depend on : 

- geographical area

France or International - refer to the table below

- order amount

- package weight

- shipping method

 

France (Monaco + Andorre)

 

Orders under 49 euros

Orders over 49 euros

Lettre suivie
under 150g (24/72H)

3,30 euros

Free

Colissimo suivi
(48/72H)

5,70 euros

Free

Relais colis
(48/72H)

4,60 euros

Free

Colissimo delivery
against signature (48/72H)

7,50 euros

3 euros

Chronopost (24H)

12,90 euros

12,90 euros



 

Belgium

 

orders under 99 euros

orders over 99 euros

Relais colis (48/72H)

7,65 euros

Free

Chronopost (24/48h)

9,90 euros

3,90 euros



 

French Overseas

 

Guadeloupe, Martinique, Réunion, Guyane, Mayotte, Saint-Pierre-et-Miquelon

Nouvelle Calédonie et ses dépendances, Polynésie française, Wallis et Futuna, Terres austales et antarctiques FR

Colissimo OM (5/7j)

13,50 euros

24,50 euros

Fedex (3/5j)

23,50 euros

23,50 euros

Chronopost (24/48H)

25 euros

33 euros



 

Switzerland

Colissimo international
(4/5j)

12,90 euros

Fedex (24/48H)

19,90 euros



 

European Union

 

Germany, The Netherlands, Luxembourg, Spain, Great-Britain, Italy

Finland, Greece, Portugal, Sweden

Croatia, Cypnus, Estonia, Hungary, Lettonia, Lituania, Poland, Slovakia, Slovenia, Roumania, Czech Republic, Austria, Crete, Ireland

Fedex (24/48H)

17,90 euros

19,90 euros

25,80 euros

Chronopost (24/48H)

9,90 euros

9,90 euros

17,50 euros



 

Outside European Union

 

Albania, Bosnia Herzegovina, Moldavia, Macedonia, Norway

Canada, USA, Mexico

Turkey, Maghreb, Asia South, South Africa, Egypt, South America, United Arab Emirates, Ukraine, Russia, Georgia, Iceland, Israël, Qatar, Haiti

Saudi Arabia, Australia

Fedex (2/4j)

24,90 euros

26,90 euros

29,90 euros

39,90 euros

Chronopost (2/4j)

28 euros

25 euros

27 euros

27 euros