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    Delivery

     Fast and careful delivery

     At Phileas Cloud, we know you do not want to wait to receive your order. That’s why this is our top priority to dispatch them as soon as possible.  

    From Monday to Friday, if you place an order before 1 pm, your order will be shipped the very same day. 

    Orders placed after 1 pm or on Saturday, Sunday and Bank Holidays will be shipped the following working day. 

    We preparing you order with the greatest of care in order to protect the products as much as possible during delivery. If, despite the care we provide, any damages occur in shipment, please contact us as soon as you receive it and we will do whatever is possible to solve the problem. 

    Order tracking

    Whatever the delivery method used, as soon as your order is shipped, you will receive an email with a tracking number allowing you to track your order online. 

    You can check your tracking number at any time on your customer account. 

    Shipping fees

    Shipping fees depend on : 

    - geographical area

    France or International - refer to the table below

    - order amount

    - package weight

    - shipping method

     

    France (Monaco + Andorre)

     

    Orders under 49 euros

    Orders over 49 euros

    Lettre suivie
    under 150g (24/72H)

    3,30 euros

    Free

    Colissimo suivi
    (48/72H)

    5,70 euros

    Free

    Relais colis
    (48/72H)

    4,60 euros

    Free

    Colissimo delivery
    against signature (48/72H)

    7,50 euros

    3 euros

    Chronopost (24H)

    12,90 euros

    12,90 euros



     

    Belgium

     

    orders under 99 euros

    orders over 99 euros

    Relais colis (48/72H)

    7,65 euros

    Free

    Chronopost (24/48h)

    9,90 euros

    3,90 euros



     

    French Overseas

     

    Guadeloupe, Martinique, Réunion, Guyane, Mayotte, Saint-Pierre-et-Miquelon

    Nouvelle Calédonie et ses dépendances, Polynésie française, Wallis et Futuna, Terres austales et antarctiques FR

    Colissimo OM (5/7j)

    13,50 euros

    24,50 euros

    Fedex (3/5j)

    23,50 euros

    23,50 euros

    Chronopost (24/48H)

    25 euros

    33 euros



     

    Switzerland

    Colissimo international
    (4/5j)

    12,90 euros

    Fedex (24/48H)

    19,90 euros



     

    European Union

     

    Germany, The Netherlands, Luxembourg, Spain, Great-Britain, Italy

    Finland, Greece, Portugal, Sweden

    Croatia, Cypnus, Estonia, Hungary, Lettonia, Lituania, Poland, Slovakia, Slovenia, Roumania, Czech Republic, Austria, Crete, Ireland

    Fedex (24/48H)

    17,90 euros

    19,90 euros

    25,80 euros

    Chronopost (24/48H)

    9,90 euros

    9,90 euros

    17,50 euros



     

    Outside European Union

     

    Albania, Bosnia Herzegovina, Moldavia, Macedonia, Norway

    Canada, USA, Mexico

    Turkey, Maghreb, Asia South, South Africa, Egypt, South America, United Arab Emirates, Ukraine, Russia, Georgia, Iceland, Israël, Qatar, Haiti

    Saudi Arabia, Australia

    Fedex (2/4j)

    24,90 euros

    26,90 euros

    29,90 euros

    39,90 euros

    Chronopost (2/4j)

    28 euros

    25 euros

    27 euros

    27 euros