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    Fidelity Program

    At Phileas Cloud, your loyalty is rewarded as soon as you place your first order.

    Fidelity points accumulate every time you place an order and can be redeemed into vouchers at any time.


     How the fidelity program works is very simple :

    If you order is worth 100 euros, you accumulate 50 points convertible into a 5 euros voucher you will be able to use for your next order.

    1 euro = 0,5 point earned

    10 points : 1 euro convertible into a voucher

    Everytime you place an order on our website, you get a 5% discount converted into points that you can use when you decide to do so.

     

    How can I check my fidelity points ?

    To check the fidelity points you earned with your last order or the total of points you have earned, log in to your account inside the « My Account » section then press the « fidelity points management » tab.

    This tab will give you access to :

    -          the total of points you earned for each order you placed

    -          the balance of available points in  « fidelity balance »

     

    How do I redeem my points into a voucher ?

    To redeem your fidelity points into a voucher, you need to press the « vouchers » tab. Then you can either convert part or total of your points into a voucher.

    Once you pressed the « validate » button, you receive automatically your voucher code in an email.

     

    How do I use my voucher ?

    You just have to copy and paste the code you received through email.

    The voucher is taken automatically into account in your cart 

     

    How long are my fidelity points valid for ?

    There is no limit of time to redeem your points.

     

    Are every product making me earn fidelity points ?

    Yes, they are. Shipping expenses aren’t making you earn any points though.

     

    Do I have to reach a minimum order amount in order to use my fidelity points ?

    No, you don’t. There is no minimum order amount required before you can use your fidelity points.

     

    Can I both use a fidelity program voucher and a sponsorship program voucher ?

    Fidelity program vouchers and sponsorship program vouchers cannot be combined. You can only use one voucher at a time.