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Terms and Conditions

These conditions of sale are concluded between the company Phileas Cloud, whose headquarters is located at 31A rte du Polygone to Strasbourg, registered with the Trade and Companies Registry of Distance Selling catalog specializing in Siret number 79477994200034 hereinafter "Vendor" or "Phileas Cloud" and secondly, by any person or entity wishing to make a purchase via the website Phileas Cloud hereinafter "the buyer ".

The products offered by Phileas Cloud (electronic cigarette and related products and e-liquids) are banned for sale to minors. By accepting these terms and conditions, you certify that you have more than 18 years.


Article 1 Subject

These conditions of sale define the contractual relationship between Phileas Cloud and the buyer and the conditions applicable to all purchases made through the merchant site Phileas Cloud, the buyer either professional or consumer.
The acquisition of a good or service through this site implies acceptance by the buyer of these terms and conditions.

These conditions shall prevail over any other general or special conditions not specifically approved by Phileas Cloud.

Phileas Cloud reserves the right to modify terms and conditions at any time. In this case, the conditions will be those in effect on the date of the order by the purchaser.

Article 2 Characteristics of goods and services

The products and services offered are those listed in the catalog published on the site Phileas Cloud.

These products and services are offered subject to availability.

The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the product, especially with regard to the nuances of color and material.

Article 3 Prices

The prices listed in the catalog are priced in euros taking into account the VAT applicable on the date of the order; any rate change will be reflected in the price of goods or services.

Phileas Cloud reserves to change prices at any time, except that the prices listed in the catalog on the day of the order shall be applicable only to the buyer.

Prices do not include shipping costs in the geographic area mentioned below.

Item 4 Controls

The buyer, who wishes to buy a product or service must:

  • - fill in the form of identification which show all the data requested or giving customer number if any;
  • - fill out the online order form giving all the references of the products or services;
  • - Validate the order after reviewing it;
  • - Make payment as provided;
  • - confirm the order and payment.

Confirmation of the order implies acceptance of these conditions of sale, in recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.

All data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of transactions.

The seller will email confirmation of the order recorded.

Article 5 Withdrawal

Buyers, non-professional individuals, have a cooling off period of fourteen days from the delivery of their order to return the product to the seller for exchange or refund without penalty, except the cost of return.

Article 6 Payment Terms

Payment is due with order.

Payments will be made via a secure means of payment Paypal (Paypal account or credit card), for secure payment via TPE CM-CIC, bank transfer or check.

On behalf of the buyer will be charged when paying for the order.

At the request of the buyer, it will be sent a paper invoice stating the VAT.

Article 7 Delivery

Deliveries are made to the address specified in the order that can only be in the area agreed. The delivery address can be different from the billing address.

In the case of delivery without signature, once the shipment tracking indicates "distributed" or "delivered" status, no action may be considered. Otherwise, Phileas Cloud is committed to making its work with the carrier to open a claim, conduct an investigation and, if making a return of the product required.

In case of damages during shipping, the complaint must be made with the carrier and to Pileas Cloud within three days of delivery. Phileas Cloud will replace or refund the damaged goods on presentation of a picture of the package and clearly identifiable products. A return may also be requested.

In case of non receipt of the package for reasons related to the consignee (delivery address incomplete entries on the box for missing letters, not retrieve the package from the post office within 15 days allowed ...), the parcel will be returned by us after settlement of new transportation cost (same as first shipment rate).

In case of non receipt of the package due to the carrier, the consignee should advise Phileas Cloud within 3 days.

Delivery times (48 hours or otherwise) are given only as a guide by post. Therefore, in case of non-compliance with these deadlines by post, the buyer shall in no case be entitled to claim payment of damages to the seller, or to make any deduction or cancel orders in progress.

Delivery to international

Delivery times for international shipments are indicative only based on the estimation of the carrier. Therefore, in case of non-compliance with these deadlines by mail, the buyer will in no case be entitled to claim payment of damages to the seller, or to make any deduction or cancel orders in progress;

Phileas Cloud can not be held liable for any blockage or seized by customs of the package in the destination country. Phileas Cloud engages in this case to provide as far as possible all documents necessary to regularize the situation.

Customs fees and other taxes due by customs in the destination country is the responsibility of the recipient.

Article 8-Warranty

All products supplied by the seller have the legal guarantee provided by Article 1641 of the Civil Code. In case of non-conformity of a product, it can be returned to the vendor who will exchange or refund (depending on the stock available). All claims, requests for exchange or refund must be made to this sav@phileas-cloud.com address.

The seller must deliver goods in conformity with the contract and liable for defects of conformity existing at the time of delivery.

It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or when carried out under its responsibility.

To comply with the contract, the goods must:

1 Be suitable for the purpose usually associated with such a fine and, if necessary use:

  • - Correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;
  • - The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;

2 Or have the features defined by mutual agreement between the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted.

In case of non-compliance, the buyer chooses between repair and replacement of the property.

However, the seller may not proceed according to the buyer's choice if that choice involves a manifestly disproportionate cost in relation to the other terms, given the property's value or importance of the defect. It is then required to make, unless prevented by type not chosen by the buyer.

Warranty period for products sold by Phileas Cloud (defined for any malfunctions that affect its operation):

  • - Batteries: 3 months
  • - Mechanical Mod: 6 months
  • - Rebuildable atomizer: 6 months
  • - Semovar Nivel 3: 1 year
  • - Tayfun Mod The Eye: 6 months
  • - Pipeline Pro Mod: 2 years
  • - Charger (USB-AC): 3 months
  • - Charger Batteries: 6 months

Excluded from any warranty consumables such as clearomiseurs, cartridges, cartomizers, liquids, rebuildable accessories.

Excluded from any guarantee products of the stocking section.

For these two categories of products (equipment and inventory reduction), products of malfunction upon arrival must be reported within three days of receipt for exchange.

Article 9 Responsibility

The seller, in the process of selling online is only bound by an obligation; his liability can not be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, break service, or other unintended problems.

The consumer is expressly informed that Phileas Cloud is not the manufacturer of the products. Therefore, in case of damage to a person or property by product defect, only the liability of the manufacturer thereof may be sought by the consumer.

The liquid-e is based on propylene glycol and vegetable glycerin, it is to be inhaled. Each bottle sold by Phileas Cloud is labeled in accordance with regulations in force. The customer agrees to use these products under its full responsibility. Phileas Cloud will not be held responsible for any health problem or health of one of his clients.

Article 10-Intellectual Property

All elements of the site Phileas Cloud are and remain the exclusive intellectual property of Phileas Cloud.

Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, the elements of the site they are software, visual or sound.

Any single link or hyperlink is strictly prohibited without the express written consent of Phileas Cloud.

Article 11-Personal Data

According to the law relating to data, files and freedoms of January 6, 1978, the information containing names of buyers may be subject to automated processing.

Myfree-cig reserves the right to collect information on purchasers including by using cookies, and, if desired, to transmit to business partners collected information.

Buyers may object to the disclosure of their details by notifying Phileas Cloud. Also, users have the right to access and correct data concerning them, according to the law of January 6, 1978.

Article 12-Filing - Proof

Phileas Cloud archive purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions of Article 1348 of the Civil Code.

The registers of Phileas Cloud will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 13-Dispute Resolution

These conditions of online sales are subject to French law.

In case of dispute, jurisdiction is given to the competent courts of Strasbourg, despite multiple defendants or warranty.